Shipping & Returns
Shipping Information
Most shipping for domestic orders is via UPS/FedEx. We ship most orders within 48 hours of the order. Orders are shipped Monday – Friday only. Samples, however, can take up to two weeks to arrive since they are sent standard USPS First-Class service.
Body Nutrition is not responsible for misdeliveries, lost packages, or additional shipping charges sent to addresses that are typed incorrectly by customer. If the address is incorrect, additional charges assessed by UPS/FedEx to us will in turn be passed on to the buyer, so please double check to make sure your address is typed correctly.
Body Nutrition is not responsible for shipping charges associated with re-shipping your order if UPS makes three delivery attempts and customer is not available to receive shipment. Customer may elect to call UPS (1-800-PICK-UPS or 1-Go-FedEx) to hold the package at their local UPS/FedEx facility for customer pickup, but UPS/FedEx must be called prior to the 3rd delivery attempt. Otherwise, UPS/FedEx automatically processes the package to be returned to Body Nutrition. In this case, your order will be refunded less actual shipping fees associated with the shipping and its return. So please make sure you make arrangements so that your order will be delivered.
It is entirely your responsibility to provide us with the correct address to mail your order to. If you are moving, just moved, don’t know your address, forgot your address, or do not pick up your package from UPS after three delivery attempts, your package will be sent back to us. It is YOUR responsibility to pay for the package to be re-shipped. Shipping and handling charges are non-negotiable and non-refundable period.
Unless otherwise noted (as in the case of sales) shipping is a flate-rate $4.95 per order to all 48 Continental US States
Shipping to Hawaii, Alaska, Canada, and other foreign countries will be determined on a case-by-case basis.
APO/FPO Foreign Military Addresses
In the past we have accomodated shipping to APO boxes due to our close ties to the military, but recently many of ourseas packages have become damaged or lost, resulting in frustrations for our customers and for us. Until we can find a better shipping solution, we no longer ship to APO/FPO addresses and your order will automatically be cancelled, refunded, and a complimentary email will be sent.
Damaged Packages
Occassionaly containers may get damaged during shipment. In this case, please take 1-2 photographs showing the damage to the product and the box, send them to us, and we will work to resolve the issue as soon as possible pending a review.
Stolen/Non-delivered Packages
We sometimes have reports of stolen packages. We can provide replacements following the results of a delivery investigation, which can take up to four weeks. If you believe your package was stolen, please contact us.
Incomplete Packages
We sometimes receive notification that customers received incomplete orders/partial shipments. We apologize for any inconvenience that this may cause, but due to the high volume of orders we process, mistakes may occassionally happen. If you feel that you received only a partial order, please notify us. We will check our shipping records and we generally ask for a photograph of the box with the label attached so we can verify our mistake.
Return Policy
All sales are final but in the event of an authorized return of unopened product you will receive store credit.
We only accept returns on items purchased at our online store.
Credit will only be applied to the original credit card account used for purchase.
You are responsible for return shipping costs.
If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
Most credits are applied within 5 business days of receipt of the item, allowing for processing and inspection time.
You will receive a confirmation email when your account has been credited.
Other
Body Nutrition reserves the right to void orders, promotions, coupon codes and affiliate links (and associated charges) for reasons including but not limited to identity theft, credit card fraud, noncompliance with terms of use or stated shipping policies, and/or other reasons.